Complaints Procedure
Effective from February 21, 2026
1. General Provisions
This Complaints Procedure governs the method and conditions for filing complaints about defective goods purchased from the online store brightsign.cz operated by Make more s.r.o., Company ID: 21890161.
2. Filing a Complaint
Complaints can be filed by email at info@brightsign.cz. Please include: - Order number - Description of the defect - Preferred resolution (repair, replacement, discount, refund) - Photo documentation of the defect (if possible)
3. Resolution Deadlines
The Seller will decide on the complaint immediately, or within 3 business days for complex cases. The complaint will be resolved no later than 30 days from the date it was filed.
4. Complaints Contact
Email: info@brightsign.cz Company: Make more s.r.o. Company ID: 21890161